Sylvain Berger

Sylvain Berger is a seasoned professional with extensive experience in customer success management, account management, and operations within the payment industry. Currently serving as Senior Strategic Customer Success Manager at Global-e since November 2019, Sylvain previously held roles including Senior Account Manager and Payment Operations Analyst at Hipay Group, where key responsibilities included payment analysis, merchant onboarding, and incident troubleshooting. Earlier career highlights include positions as Editor in Chief at Future Publishing, where strategic market expansion and content creation were prioritized, and Marketing and Sales Manager at Echo Network, focusing on B2B sales prospecting. Sylvain's editorial background also includes a role as Section Editor at Guitar Part Magazine. Educational achievements include a Bachelor's degree in Journalism from IICP and a DEUG in English Literature and Civilizations from Université de Bretagne Occidentale.