Matthew Lum

Matthew Lum is a seasoned professional with extensive experience in customer success and support roles, currently serving as Customer Success Manager II at GoFundMe since August 2019, focusing on the Australian market and driving organizer success. Previously, Matthew held positions such as Charity & Business Specialist and Customer Happiness Agent at GoFundMe, enhancing user experience across multiple platforms. Prior experience includes Food Sourcing Manager at City Harvest and Customer Experience Agent at DonorsChoose.org, along with various marketing and community management roles in companies like Yelp.com and SponsorHub Inc. Matthew holds a Bachelor of Science degree in Physical Education from Syracuse University.