goHappy
Derek Thomas possesses extensive experience in customer success and sales leadership, currently serving as Chief Customer Officer at goHappy. Previously, Derek held the position of VP Global Customer Success at Fourth and served as Director of Customer Success for US Enterprise at AppDynamics, as well as Director of Customer Success at Cisco AppDynamics. Additional roles include SVP of Sales & Customer Success, VP of Customer Success, and Director of Customer Success at Snag, along with National Sales Manager at Silver Creek Technologies. Derek earned a Bachelor of Science degree in Computer Science from Milligan College between 2000 and 2004, following secondary education at Hampton High from 1996 to 2000.
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goHappy
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goHappy is the powerful and simple way to communicate and engage with your frontline workforce so they feel more connected, valued, and engaged with your organization. We are incredibly passionate about hourly employees and the critical role they play in organizations, our economy and society. This passion stems in large part from our experience of founding and building Snagajob into the nation’s largest platform for hourly work, which now connects more than 100 million registered workers with over 450,000 employer locations, and all of the amazing hourly employees we got to know during that journey. Based on our experience there and numerous conversations with top employers across the country, we know that companies are struggling with how best to communicate and engage with their hourly workers once they’re hired. And, we know that hourly workers are struggling to feel connected, listened to and appreciated by the companies for which they work. In fact, nearly 70% of them are not engaged. That’s a problem definitely worth trying to solve. And, the ROI is multi-fold to the organization. When an hourly employee is engaged, turnover goes down, absenteeism goes down and productivity goes up. That’s a pretty good outcome. Not to mention that it helps the individuals on your team feel happier and more fulfilled. That’s a pretty good outcome too. So, we are on a journey to provide companies and their hourly workforce with a platform that helps forge that sense of connection, mutual appreciation and full-throttle engagement. For us, this is the perfect intersection of our passions around relationships, community, and workplace culture (we were a 6x time Fortune Magazine Great Place to Work and #1 in 2011 at Snagajob) and how that positively impacts an organization’s performance and the people’s lives who work there. We couldn’t be more excited to be on this journey with these amazing companies and their equally amazing employees!