Goodlord
Nilaxi Maken is a seasoned professional with extensive experience in operations and service improvement, currently serving as the Service Improvement Manager and Operations Manager at Goodlord since September 2016. In these roles, Nilaxi manages and coaches the core operational team while overseeing significant volumes of work, focusing on KPI and SLA reporting to C-level stakeholders. Prior to these roles, Nilaxi held the position of Referencing Support Manager, where responsibilities included workforce management and training for a 30-member client service team, along with implementing chatbot automation. Nilaxi's earlier career at Goodlord includes positions as Support Team Lead, Senior Support Executive, Support Executive, and Onboarding Specialist. Nilaxi's volunteering experience includes contributions to the National Service Scheme and Sri Sai Prerna & Vikas Kendra, focusing on education and empowerment for underprivileged communities. Academically, Nilaxi holds a Master's degree in Applied Mathematics from The London School of Economics and Political Science and a Bachelor of Science in Mathematics from Jesus and Mary College.
Goodlord
We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, landlord and tenant. Generation Rent means a drastic growth in the number of tenants in the market with higher levels of digital expectation, so there is now more than ever a need for agents to adapt to a changing marketplace. By digitising the pre-tenancy process, Goodlord eliminates complications, paperwork and inefficiencies to move the rental process more in line with the expectations of a generation that expects to complete purchases, order take-aways and hail a taxi using their phone in seconds.