Goodwill Industries of Kentucky
Lloyd Ledet is currently a board member at Goodwill Industries of Kentucky. Lloyd has previously held positions as Executive Vice President at both CustomerSpeak and Vision Financial.
At CustomerSpeak, Lloyd partnered with Dell Healthcare & Public Consulting Group to outsource services for The Massachusetts Health Connector (ACA/Obamacare). Lloyd managed two open enrollments with 250 FTE helping consumers enroll in health insurance plans. These were open and closed enrollment engagement handling 80% of all inbound call volumes.
At Vision Financial, Lloyd partnered with Kohl's, Deluxe Corp, and ADS/Commenity Bank (retail cards: Victoria Secret, Lane Bryant, Container Store, Land's End, and others) to provide professional collection agency support which included up to 100+ FTE dedicated to their respective projects.
Lloyd Ledet has a BBA in Management and Economics from Texas State University and a degree from San Diego State University.
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Goodwill Industries of Kentucky
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Goodwill Industries of Kentucky helps people with disabilities or other challenges achieve and maintain employment to gain a better quality of life. Founded in Louisville, KY in 1923, Goodwill has 66 retail stores throughout the state that provide opportunities for hands-on experience in customer service, cashiering, time management, and production/processing.