Cassandra Johnson is an accomplished executive with extensive experience in customer care and operational management. Currently serving as the VP of Customer Care & Vendor Management Office at Google Consumer Hardware, Cassandra has also held significant positions such as SVP of Global Customer Care Services at Visa and Executive Head of Global Consumer Operations Risk Control Services at AIG. Additional roles include Vice President of Global Contact Centers at AIG, Senior Vice President of Operations at CredAbility, and Director of Customer Care at The Home Depot. Educational qualifications include a Master of Business Administration from the University of Tennessee-Knoxville and a Bachelor of Science in Industrial Engineering from Georgia Institute of Technology.
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