Gorgias
Victor Duprez is the Director of Engineering at Gorgias, where efforts focus on enhancing e-commerce support through AI and LLMs, developing AI agents for efficient support ticket resolutions. After 14 months as a Senior Engineering Manager aiding the growth of the Self-service squad, Victor was promoted to oversee the Automation tribe, supporting over 8,000 businesses. Prior experience includes serving as the CTO of Ector, where Victor developed the tech team and led various engineering initiatives, and as a Software Engineer at Theodo, specializing in scalable web and mobile applications. Academic achievements include a Master's in Engineering from CentraleSupélec and a Master's in Management from ESSEC Business School.
Gorgias
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Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It connects all business apps and all communication channels to provide support agents with a unified view of their customers.