Luka Popovac

Luka Popovac is an experienced professional in customer experience management, currently serving as the Head Of Customer Experience at GrainCorp, where the focus is on driving growth for the iconic Australian brand. Previously, Luka held the same position at McDonald's, enhancing the digital customer journey for millions of customers in Australia and New Zealand. At Volkswagen Group Australia, Luka progressed through various roles, culminating as the National Customer Experience and Capability Manager, where significant improvements in customer satisfaction and engagement metrics were achieved. Educational qualifications include a Master of Marketing from UNSW, an Executive Education in Organizational Leadership from UCLA Anderson School of Management, and a Bachelor of Business Administration from Macquarie University. Additionally, Luka has completed a foundation course in Human Centred Design at the University of Newcastle.