Greater Anglia
James Palmer is an experienced professional in the rail industry, currently serving as the Retail System Manager at Chiltern Railways since October 2018. With a comprehensive background that includes roles as Director at Retro Railtours Ltd and Distribution Manager at CrossCountry Trains, James has demonstrated expertise in various aspects of rail operations and customer relations. Previous experience also includes positions such as Smart Services Delivery Manager at Greater Anglia and Customer Relations Advisor at London Midland. James holds an MA in EU & International Relations, focused on the Liberalisation of the Railways in the EU, as well as a BSc in Transport Management, both from Aston University.
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Greater Anglia
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The new Greater Anglia franchise began operating on 16 October 2016. We provide intercity, commuter and rural services throughout Essex, Suffolk, Norfolk, Cambridgeshire and Hertfordshire, including the Stansted Express service. We’re responsible for over 3,000 employees, operate 1,300 train services per day and we’re at 133 stations. Greater Anglia is transforming the railway in East Anglia. We’re replacing every single train with brand new trains with air conditioning, plug and USB points and fast free wifi, which started to come into service during 2019. We’re introducing better timetables with more frequent services and more peak-time seats into London. Follow our transformation story at www.greateranglia.co.uk/newtrains/latest-news.