Greater Anglia
Rachel Bone is currently working as an Innovation & Continuous Improvement Manager at Greater Anglia, where Rachel is responsible for fund management, idea initiatives, process development, and cross-organisation collaborations. Rachel previously held roles at Cambridgeshire County Council and Norse Commercial Services, focusing on operational management, staff development, stakeholder relationships, and training program delivery. Rachel has a strong educational background, including a CIPD Level 5 in Learning & Development and various other qualifications in management, leadership, and food safety.
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Greater Anglia
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The new Greater Anglia franchise began operating on 16 October 2016. We provide intercity, commuter and rural services throughout Essex, Suffolk, Norfolk, Cambridgeshire and Hertfordshire, including the Stansted Express service. We’re responsible for over 3,000 employees, operate 1,300 train services per day and we’re at 133 stations. Greater Anglia is transforming the railway in East Anglia. We’re replacing every single train with brand new trains with air conditioning, plug and USB points and fast free wifi, which started to come into service during 2019. We’re introducing better timetables with more frequent services and more peak-time seats into London. Follow our transformation story at www.greateranglia.co.uk/newtrains/latest-news.