Guardian Media Group
Shannon Lara is a seasoned professional with extensive experience in customer service and relationship management. Currently serving as Senior Manager for Patrons and Escalations at The Guardian since November 2018, Shannon focuses on reducing customer pain points and delivering exceptional service while fostering relationships with high-value supporters. Prior experience includes roles such as Escalations Manager and Customer Experience Executive for high-level complaints at O2, Assistant Contact Centre Manager at Gourmet Burger Kitchen, and various positions in food service and photography, demonstrating a strong background in managing customer experiences across multiple industries.
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Guardian Media Group
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Guardian Media Group is amongst the UK’s leading media organisations. Its core business is Guardian News & Media (GNM), publisher of theguardian.com, one of the largest English-speaking quality news websites in the world. In the UK, GNM publishes the Guardian newspaper six days a week and the world’s oldest Sunday newspaper, The Observer.