Customer Experience Manager

Our company is searching for a motivated customer experience manager to lead our customer experience department. Your goal will be to provide an outstanding customer experience to all Hamoo clients by developing effective customer experience procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

To qualify for the role, the ideal candidate will have proven experience working in a customer experience position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

RESPONSIBILITIES

• Supervising day-to-day operations in the customer experience department.
• Responding to customer experience issues in a timely manner.
• Creating effective customer experience procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer experience activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new experience service agents.
• Managing the approved budget of the customer experience department.
• Staying informed on the latest industry techniques and methods.

REQUIREMENTS

• Bachelor’s degree in business administration or relevant field.
• A minimum of 5 years of proven experience in a customer experience position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.