Ronald Volnoff Jr.

Ronald (RJ) Volnoff Jr. has over a decade of experience in the financial services industry, currently serving as the Contact Center Operations Manager at Hancock Whitney since December 2011. In this role, Ronald leads a team focused on Quality Assurance, Workforce Management, and Risk Management. Previous positions at Hancock Whitney include Contact Center Operations and Risk Analyst, where responsibilities involved maintaining critical risk functions and ensuring operational continuity across multiple Contact Center sites, and Customer Service Specialist, addressing a range of customer inquiries related to account management and online banking support. Prior experience includes working as a Teller at Wells Fargo and as a Customer Service Specialist at Colonial Bank.