Steve Yang

Steve Yang is an accomplished technology professional with extensive experience in support engineering and technical support leadership roles across multiple companies. Currently serving as Senior Director of Support Engineering at HashiCorp, Yang successfully increased customer satisfaction scores from an average of 8.1 to 9. Prior positions include Director of Technical Support at Cloudera, where Yang established a case audit process and launched quarterly review meetings to enhance operational efficiencies, as well as Senior Manager of Technical Support at Oracle, improving customer satisfaction scores from 6.3 to 8. Yang has also demonstrated entrepreneurial success as the owner of Pizzeria Avellino, achieving substantial revenue growth. With a Bachelor of Science in Business Administration (MIS) from California State University, Sacramento, and additional education from the University of California, Berkeley, Yang combines technical expertise with strong leadership skills to drive customer advocacy and operational excellence.