Hastings Direct
David Walker has held several high-level positions in the insurance industry. David began their career at RSA in 2002 as Operations Director. In 2008, they became Head of Transformation, Claims Operations, where they led a successful program to improve claims delivery. From 2010 to 2013, they served as the UK Personal Sales & Services Director at RSA, responsible for customer service and improving the operating model. Since 2013, they have been with Hastings Direct, first serving as Director of Risk & Business Services and currently as the Managing Director, Insurer Services. In their current role, they are responsible for leading transformation activities and replacing core systems.
David Walker completed their MBA degree at the University of Westminster from 1995 to 1997. Prior to that, they pursued an ACII degree in General Insurance from the Chartered Institute of Insurance between 1989 and 1992. David also obtained their academic qualifications, including 3 'A' levels and 8 'O' levels, from Ashlyns School in Hertfordshire, UK, from 1983 to 1988.
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Hastings Direct
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Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market. Big enough to compete but small enough to grow, the Group has strong relationships with all major price comparison websites, a cost effective digital marketing model and a focus on customer retention. Hastings provides refreshingly straightforward products and services to UK car, bike, van and home insurance customers. A multi-award winning business, Hastings has over 2.7 million customers and over 3,400 colleagues. The Group operates as an integrated insurance provider with two businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling. Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s integrated model deliberately separates underlying product manufacturing from its distribution.