Darren Ibara

Darren Ibara has been serving as the Senior Manager of Contact Center Operations at Hawaiian Airlines since August 2011, overseeing multiple contact center vendors across various geographies and managing a team focused on outsourced vendor support. Previously, Darren held positions including Process and Technology Lead for Customer Contacts, where innovative technologies were sourced and implemented to enhance operational efficiency, and Technology and Process Improvement Analyst in Reservations, responsible for project management of strategic initiatives involving technology implementation. Early experience includes an Analyst role in the Consumer Affairs Office, where a Voice of the Customer program was executed using guest feedback for actionable insights, and a Student Assistant position at the Hawaii State Department of Education, aiding in policy creation and procurement processes. Darren holds a Bachelor of Business Administration in Marketing and Management from the University of Hawai‘i - Shidler College of Business.