Jaimie Armstrong

Jaimie Armstrong is currently a Customer Experience Associate at Headway since July 2023, specializing in benefits claim processing and complex medical claims issue resolution. Prior experience includes serving as a Customer Care Trainer and Customer Care Expert at Wix.com, where responsibilities encompassed mentoring employees, leading onboarding, and managing user interactions. Jaimie also worked as an Office Administrator at Forward Air Corporation, focusing on office operations and customer satisfaction. Earlier career roles at Best Buy included Inventory and Merchandising Supervisor, Connected Devices Specialist, Employee Engagement Captain, and Customer Service Specialist, achieving recognitions such as Employee of the Month and MVP. Jaimie holds a Bachelor of Science in University Studies with an emphasis in Education from Oklahoma State University.