Heart of Yorkshire Education Group
Claire Franklin is an experienced Business Apprenticeship Tutor currently working at Heart of Yorkshire Education Group. Claire previously served as Manager of Customer Service at Aviva for over three decades, where Claire excelled in leading, coaching, and motivating teams to provide exceptional customer service. Claire also has expertise in migrating customer service processes to offshore suppliers and supervising customer service teams to exceed business objectives. Claire started their educational journey at Queen Anne Grammar School in York.
Heart of Yorkshire Education Group
The Heart of Yorkshire Education Group serves the education and skills needs of the region from its campuses in Castleford, Selby and Wakefield. As a new, combined institution, the Group was formed following the merger of Selby College and Wakefield College on 1st March 2022. The Group offers an expansive range of Post-16 provision, Apprenticeships, Higher Education, Distance Learning and Adult qualifications, through its wide variety of part-time and full-time courses. It also works closely with employers locally, regionally and nationally to deliver work-based training programmes to meet existing and future skills shortages.