Richard Howlett

Richard Howlett has extensive experience in security operations and resource planning within the aviation and leisure sectors, currently serving as Security Operations Lead and Process Improvement Lead at Heathrow since June 2012. Previous roles include Business Change Manager and Resource Planning Manager, where Richard has demonstrated expertise in driving business change, managing stakeholder engagement, and optimizing operational efficiencies. Notable achievements include the implementation of continuous improvement methodologies, the introduction of the Biometric Staffing Requiring Model, and the development of new performance metrics at Heathrow. Prior experience includes managerial positions at BAA Airports and in the cinema industry, where Richard was responsible for enhancing service standards and operational performance through effective team management and innovative process improvements. Educational background includes attendance at Longsands Community College from 1984 to 1991.