Alma
Dakota Wolff N. is an experienced professional in operations and customer service, currently serving as the Insurance Operations Team Lead at Alma since July 2023. In this role, Dakota focuses on managing daily operations of the Insurance Program while enhancing workflows and identifying potential risks. Prior to Alma, Dakota held several positions at Capsule from April 2020 to February 2023, including Customer Operations Manager and Customer Operations Lead, where responsibilities included overseeing call center operations, leading CRM transitions that resulted in efficiency gains, and supporting expansion into new markets. Dakota's career began at Trader Joe's as an Operations Manager, where skills in scheduling, team engagement, and customer experience were developed. Dakota holds a Bachelor of Science in Digital Filmmaking & Video Production from The Art Institutes, obtained in June 2012.
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Alma
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At Alma, they're making it easier for consumers to access high-quality, affordable mental health care by supporting providers in building thriving private practices. They believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Their consumer experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. They’ve raised $40.5M from incredible investors like Insight Partners, Tusk, Primary, Optum Ventures, and First Round and were named one of Fast Company’s Most Innovative Companies in Health in 2020.