Alma
Jennie Lewis is an experienced operations leader with a strong background in customer experience and team development. Currently serving as Operations Team Lead II at Alma since August 2023, Jennie previously held the position of CX Operations Lead at Stitch Fix from January 2017 to August 2023, where responsibilities included coaching a team of CX Agents and driving process improvements for exceptional client experiences. Earlier roles at Stitch Fix included Quality Analyst and Senior & Generalist Agent, showcasing expertise in service quality evaluation and client interaction management. Prior experience includes seven years at ZARA USA as a Visual Commercial Manager and various positions in fashion media, including internships at Teen Vogue and Lucky Magazine. Jennie holds a Bachelor of Business Administration in International Business from Texas McCombs School of Business and has studied at ESCP Europe Business School in Paris.
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Alma
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At Alma, they're making it easier for consumers to access high-quality, affordable mental health care by supporting providers in building thriving private practices. They believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Their consumer experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. They’ve raised $40.5M from incredible investors like Insight Partners, Tusk, Primary, Optum Ventures, and First Round and were named one of Fast Company’s Most Innovative Companies in Health in 2020.