Alma
Kelsey VanHook is an experienced operations and team leader with a strong background in managing remote teams and enhancing performance through metrics and goal setting. Currently serving as Operations Team Lead II at Alma since December 2022, Kelsey leads a team of 11 associates. Prior to this role, Kelsey was Associate Product Support Manager at J. J. Keller & Associates, Inc., where a Business Process Improvement initiative was implemented to boost data analysis and reporting. Kelsey's earlier experience at Blackboard includes positions as Call Center Supervisor, Training Facilitator, and Call Center Representative, with responsibilities ranging from managing technical support representatives to providing new hire training in various roles. Kelsey holds a Certificate and a Technical Certificate in Business Administration from Ivy Tech Community College, completing studies in 2021 and 2022.
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Alma
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At Alma, they're making it easier for consumers to access high-quality, affordable mental health care by supporting providers in building thriving private practices. They believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Their consumer experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. They’ve raised $40.5M from incredible investors like Insight Partners, Tusk, Primary, Optum Ventures, and First Round and were named one of Fast Company’s Most Innovative Companies in Health in 2020.