Delivery Manager (migrations)

Delivery Manager (Migrations) 

At Semble, we are on a mission to improve the way healthcare is delivered to millions of people by providing doctors and their teams with powerful, innovative, intuitive and secure software. Our cloud-based clinical system is already used by hundreds of clinicians, making their lives easier and saving them money, while structuring their health data to help research. 

We are a passionate and driven team, lucky to be making a change in healthcare! 

This role can be fully remote in Europe (with occasional travel to our London office) within +/- 2 hours of the GMT time zone. We are unfortunately not able to consider candidates located outside this time zone at this stage. 

About you  

The Delivery Manager will be part of the Migrations team helping onboard new clients and migrate medical data from their previous system to Semble. Our ideal candidate will have experience of coaching and facilitating a continuous improvement process resulting in a better overall delivery of value to clients. You will be working closely with both the Customer Support and Customer Experience teams.

What you will be doing 

• Leading client meetings, building rapport, advising on the data migration process (including defining the required data), and ensuring clients feel informed and supported throughout the migration.

• Acting as an enabler to the migration process, ensuring migrations are delivered on time, efficiently, and to a high-quality standard.

• Proactively managing team capacity, balancing workloads, and ensuring team schedules align with business priorities.

• Monitoring progress and providing updates to internal teams and stakeholders.

• Using tools like HubSpot and Jira to provide visibility of migration work, tracking progress, and creating detailed plans.

• Liaising with third parties to establish timelines and ensuring these do not negatively impact migrations.

• Facilitating Agile ceremonies, workshops, and discussions to enhance team collaboration and productivity.

• Ensuring adherence to agreed-upon standards and the delivery of high-quality work.

• Highlighting inefficiencies and investigating opportunities to improve end-to-end cycle times.

• Helping shape team goals and aligning them with business objectives.

Required skills 

• 1-3 years’ experience in a Delivery Manager role

• Strong client facing skills

• Strong interpersonal skills including facilitation and coaching and able to lead and influence others

• Strong communication skills and experience liaising with all levels of Stakeholders

• Able to solve problems and issues as they occur in a calm, methodical manner

• Ability to challenge where appropriate

• Experience working on technical projects

• Self-motivated, organised, and focused on delivering value to clients.

• Basic understanding of different data formats (e.g., CSV) and familiarity with database structures.

• Promoting and embedding Agile principles and delivery techniques

Desirable skills 

• Experience using: Jira, Miro and Hubspot

• Start up or scale up experience for a technology product company

• Collating and tracking metrics to help with effective forecasting so that delivery estimations are as accurate as possible

• Helping to both highlight and manage cross-team dependencies

• Experience of managing projects

What you’ll get in return 

• Autonomy and ownership – we’ll set the vision and share the context, then we trust you to run with things – that’s the reason we hire you!

• 36 days off: 25 holidays +bank holidays +3 extra days (birthday and ‘feel good’ days) - that we will expect you to actually take so you can recharge and rest.

• Company Equity - We appreciate and recognise all of our employees’ contributions, so everyone is eligible for Semble share options!

• Private Health Insurance – covering physical and mental health, as well as dental and optical!

• Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office.

• Get the tech you need - You will get the latest MacBook (unless you prefer Windows) and take your pick across a wide range of equipment to set up your home office ergonomically.

• Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field.

• Fantastic office space in Central London, near Monument / Fenchurch Street stations - with a roof terrace, squash courts, weekly animations, loads of natural light, and cute doggies!

• The usual free bits coming with nice offices (coffee, tea, fruits, weekly happy hours and breakfast, yoga classes...).

We welcome applications from people of all backgrounds and all walks of life, including any typically underrepresented groups in the technology industry. We also encourage applications from disabled and neurodiverse candidates, so if there are any adjustments we can make to support you throughout the recruitment process, please do let us know.