Hitachi Solutions Europe
Tom Simms is a Senior Service Delivery Manager at Hitachi Solutions Europe, overseeing multiple client accounts and enhancing service quality through customer feedback and best practices. Previously, Tom served as a Client Operations Manager and Technology Consultant at Hitachi Vantara, where responsibilities included incident management, SLA compliance, and performance reporting. Tom's career began at John Lewis & Partners as a Section Manager during a retail management placement, leading diverse departments and excelling in customer service. Educationally, Tom holds a Bachelor's Degree in Business with Economics from Northumbria University.
Hitachi Solutions Europe
Our team of world-class professionals across the globe work together to innovate and enable sustainable business transformation. What exactly does that mean? Working across the private and public sectors, we offer various business-tailored services and solutions to seamlessly guide organisations through their transformation journey. From finance transformation, to maximising the latest Low Code developments or preparing for next generation AI and modern data-based transformation; we have the expertise to take your organisation to the next level. We also support organisations in planning and prioritising their transformation journey through our Advisory teams and support those who have already made investments on their journey with Change Management and Microsoft Dynamics 365 Application Support. How do we do it? We’re able to utilise the deep understanding of the latest Business Applications and cutting-edge Cloud technologies, through a team of talented consultants to fully leverage the potential of the organisations we work with. Our Global footprint and local expertise across Europe, certified by 'Great Place to Work' ensures our customers have access to the highest quality support, potential funding programmes and future roadmap insight. A rich history of innovation Hitachi Solutions is part of Hitachi, Ltd. — one of the largest organisations in the world. We are fortunate to be a part of this extraordinary network of innovators where we have instant access to the experience and insight of over 850 companies worldwide. We’re proud to embrace the core values of our Japanese parent company, Hitachi Ltd. In practice, that means that we work as a single team with our customers – providing leadership to driving business transformation and social innovation forward, but ultimately weaving collaboration and partnership into everything we do, while always putting the ambitions of our customers first.