Tuan Nguyen

Tuan Nguyen is an experienced IT professional with a robust background in technical support and service desk leadership. Currently serving as Technical Lead for Service Desk Projects at HOOPP since September 2018, Tuan has played key roles in various capacities, including Service Desk Technical Lead and Service Desk Specialist. Prior experience includes positions at CompuCom, providing support for clinical applications at CAMH, and IT Support Analyst at the University of Toronto, where Tuan managed tasks for work-study students and enhanced departmental efficiency. Earlier career stages include significant contributions at Rogers Communications as a Senior Live Chat Technical Support Consultant, where Tuan was instrumental in implementing live chat services and providing diverse technical support. Tuan's extensive technical proficiency encompasses a wide array of tools and platforms, including Windows Server, ServiceNow, Active Directory, and various mobile device support, positioning Tuan as a versatile and impactful IT leader.