Humana
Florim Demiri is a seasoned professional with extensive experience in business intelligence and financial analysis, currently serving as the Business Intelligence Lead in Enterprise Operations Enablement at Humana since April 2011. In this role, Florim leads reporting initiatives for service recovery programs and member segmentation efforts. Previously, Florim established the Provider Contact Center BI Analytics team and directed the development of Provider Experience Net Promoter Score reporting. Earlier positions include Senior Data Visualizations Engineer, Technology Consultant, and Finance Consultant, with responsibilities spanning analytics for Medicare, sales opportunity targeting, and budgeting. Florim began the career at UPS as a Financial Analyst before earning a Bachelor of Business Administration in Finance from the University of Louisville.
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Humana
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For 50 years, Humana, headquartered in Louisville, Kentucky, has been an innovator with a commitment to service, health and wellness. Their focus on people, choice, engagement, and innovation guides their business practices and decision-making. In addition to group health plans, Humana's diverse lines of business work to serve all types of consumers. From families to seniors to military members to self-employed individuals, there is a plan to meet many unique needs.