Humm
Bernard Briggs has a diverse work experience spanning multiple industries and roles. Bernard is the CEO and Founder of Humm, a feedback platform that helps hospitality and healthcare brands improve their customer experience. Prior to this, they worked as the VP and Chief Technology Officer at T3, overseeing all marketing technology projects. Bernard also served as the Technology Director at frog design and worked as an entrepreneur under their own company, Bernard Briggs. Before that, Bernard held positions at Dell Inc as a Senior Product Management/Software Development Manager, Neverfail Group Ltd. as the Director of Software Support and Product Services, and Trilogy as a Software Architect/Consultant. Bernard began their career as a Software Developer at IBM, where they also provided technical pre-sales support. Bernard's early experience includes roles as a Software Developer/Architect at The University of Texas at Austin and as a Mail Carrier at the United States Postal Service.
Bernard Briggs attended The University of Texas at Austin from 1993 to 1997, where they pursued a Bachelor's degree in Computer Science.
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Humm
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Humm is an Austin-founded technology company that's changing the way guests give feedback to restaurants. In an elegant and non-intrusive way, we collect feedback at the table, in realtime while guests' emotions are at their peak. We give them an outlet to vent about negative experiences so they won't head to the internet where theirfeedback can affect the purchasing decisions of hundreds of potential customers. While we look like a technology company, Humm is built around the psychology of consumers. We recognized six years ago that traditional methods of collecting feedback weren't working, yielding only 5% response rates. Humm is truly revolutionizing the way consumers give feedback yielding response rates of over 80%, giving businesses never-before-seen vision into the strengths and weaknesses of their operations. Traditional feedback solutions don't even come close. Humm has also proven to be an excellent tool for tracking employee performance, collecting customer information for loyalty programs, and promotional awareness.