Hydromax USA
Melanie Ho is an experienced Call Center Operations Manager at Hydromax USA, where responsibilities include leading team performance, managing staffing processes, and ensuring customer satisfaction. With a career spanning from a Call Center Representative to managerial roles, Melanie has successfully overseen operational programs, managed Gas Leak Survey projects, and implemented strategic improvements. Previous experience includes serving as a Fiscal and Human Resources Assistant at the University of Hawaii at Manoa. Melanie holds a degree in Travel Industry Management from the University of Hawaii at Manoa and an Associate of Arts from Kapi‘olani Community College.
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Hydromax USA
Since 2003, Hydromax USA has been a leader in advanced field services and solutions that empower utilities to make the most of their infrastructure investments. Our work is dedicated to improving the safety, sustainability, and reliability of the nation’s energy assets and natural resources. We employ smart, passionate people that solve complex problems using the most innovative suite of solutions available. By seamlessly connecting people, processes, and technologies, our team creates a digital environment that verifiably improves and modernizes the operations of our utility partners. We believe that our clear mission makes the world a better place: understand the present and protect the future. Our services include: • Cross Bore Inspections • Sewer Inspections & Condition Assessment • Gas Leak Survey • Valve & Hydrant Maintenance • Unidirectional Flushing • Locating & Mapping • Custom Software Development