Melissa Koda

Melissa Koda is an experienced customer experience executive currently serving as SVP of Customer Experience at Hydrow, Inc., since April 2019, after previously holding the position of VP of Member Services. With a strong background in customer support and service, Melissa held the role of Director of Customer Support + Service at Intuition Robotics from September 2018 to April 2019, and was the Head of Support/Success at Jibo, Inc. from August 2015 to June 2018. Prior roles include Global CX Training Manager at iRobot and Sr. CX Design and Learning Consultant at Liberty International Underwriters. Early in the career, Melissa contributed as an Instructional Design Consultant at CA Technologies, Sr. Training Developer at Scribe Software, Technical Writer II at Bottomline Technologies, and Software QA Specialist at SkillSoft Corporation. Melissa Koda holds a Bachelor of Arts degree in English and Education from Ithaca College.