ICICI Bank
Rakhee Sengupta currently serves as Principal Officer (MLRO) and Head of Process Re-engineering and Centre of Excellence in the Transaction Monitoring division at ICICI Bank. With extensive experience in regulatory technology and analytics, Rakhee has also held leadership positions focusing on service improvement and innovation. Prior roles include General Manager of Quality and Business Transformation at 3 Global Services, Vice President of Business Process Excellence and Transformation at WNS, and Operations and Certified Black Belt at GE Capital. Additionally, Rakhee began a career in customer service and debt management at HSBC.
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ICICI Bank
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ICICI Bank is a leading private sector bank in India, and offers a wide range of banking products and financial services to Corporate, Small and Medium Enterprises (SME) and Retail customers through extensive multi-channel touch points including branches, state-of-the-art Internet Banking, Mobile Banking, WhatsApp Banking, and Phone Banking. The Bank also has specialised subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.