iContact
David Underhill possesses extensive experience in technical support and engineering, spanning over two decades across various organizations. Currently serving as a Tier 3 Support Technician at iContact since May 2017, David specializes in troubleshooting application issues, providing API and Salesforce integration support, and creating customer-facing help articles. Prior roles include End-User Communications Manager and Network Operations Engineer at Verizon Business Markets, where David facilitated communication between departments and resolved circuit issues. Additionally, experience as a Sales Support Analyst at Cisco and as a Network Engineer at MCI complements a strong technical foundation. David holds a BS in Computer Science from the University of North Carolina Asheville and has pursued further education in Human Computer Interaction and Design.
iContact
iContact is the largest private provider of email marketing and social media marketing software and services to small and mid-sized companies globally. It is based in Morrisville, NC. iContact makes it easy to create, send, and track email newsletters, surveys, autoresponders. iContact's products include iContact, iContact Enterprise, iContactAgency, iContact for Salesforce, iContact Free Edition and Ettend.com. As a B Corporation, iContact utilizes the 4-1s Corporate Social Responsibility Model, donating 1% of employee time to community volunteering, 1% of payroll, 1% of equity, and 1% of product to its local and global community as part of its social mission. iContact works hard to maintain a fun, creative, energetic, challenging, and community-oriented company culture. iContact was founded in 2003 by Ryan Allis and Aaron Houghton in Chapel Hill, NC.