IDFC FIRST Bank
Himanshu Manroa currently serves as Vice President - CX Measurement and Reporting at IDFC FIRST Bank, focusing on the measurement and analysis of Customer Experience metrics. Previously, Himanshu held the position of Associate Vice President at Datamatics, leading Research, Analytics, and Customer Experience Management solutioning. Extensive experience includes roles as a guest lecturer in Marketing and Analytics at multiple institutions and as Head of Market and Client Insights at Willis Towers Watson, where strategic direction and team leadership were key responsibilities. Educational qualifications include a Doctor's Degree in Business Administration from Golden Gate University, an Executive Program in International Business from IIM Calcutta, an Advanced Certificate in Business Analytics from IIT Bombay, and an MBA in Marketing.
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IDFC FIRST Bank
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IDFC FIRST Bank was founded by the merger of IDFC Bank and Capital First in December 2018. The Bank provides a range of financial solutions to individuals, small businesses and corporates. The Bank offers savings and current accounts, NRI accounts, salary accounts, demat accounts, fixed and recurring deposits, home and personal loans, two wheeler loans, consumer durable loans, small business loans, forex products, payment solutions and wealth management services.