Omar M.omar

Omar M.Omar is a Senior Service Desk Analyst in Customer Success at IDnow since November 2019, where responsibilities include acting as a single point of contact for over 50 clients, achieving high compliance with service level agreements, and coordinating internal teams through Jira for optimal client support. Previously, Omar held roles as a Service Desk Analyst and a Working Student in New & Inside Sales, focusing on lead qualification and acquisition strategies. At Luminovo, a project management collaboration with the Technical University of Munich yielded a top grade, while an internship at Rocket Internet SE involved researching pricing strategies and analyzing marketing campaign performance for strategic insights. Omar holds a Bachelor of Management & Technology from the Technical University of Munich, completed in March 2022.