IFS
Michelle Evans is an experienced professional in customer service and engagement management, currently serving as a Customer Success Engagement Manager at IFS since May 2018, after previously holding the role of Customer Service Coordinator. With a strong focus on customer satisfaction and service delivery excellence, Michelle has a history of cross-functional coordination in various customer support roles. Prior experience includes positions at Beauty and the Boutique as Communications Brand Ambassador, Project Manager, and Head of Customer Community Experience, as well as significant roles at Nintendo UK, where responsibilities included managing customer support operations and optimizing service delivery. Michelle's career began in customer service and operations at Blockbuster and advanced through various leadership roles. Michelle holds a Master's degree in Creative & Transactional Writing from Brunel University of London.
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IFS
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IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. We offer applications that enable companies to respond quickly to market changes and use resources in a more agile way to achieve better business performance and competitive advantages. IFS’s products are known for being user friendly, modular in their design and flexible enough to support the customers in their way of working according to their established processes.