iHerb
Jerry Townsend is an experienced operations and distribution leader with a strong background in management and continuous improvement. Currently serving as Hub Operations Manager at iHerb Inc. since 2016, Jerry previously held the role of Distribution Manager at Meritor from 2011 to 2016, where oversight of shipping and receiving functions in a large commercial aftermarket distribution center was a key responsibility. Jerry's experience also includes serving as a Plant Lean Expert at Meritor, where the introduction of Lean initiatives and process improvements was essential, and as a Training and Development Manager at Metro One Telecommunications, focusing on quality standards and employee training. Additionally, Jerry worked as Claims and Distribution Manager at Thomson Learning, managing reverse logistics operations and employee management for a sizable team. Jerry holds a Bachelor’s Degree in Organizational Leadership from Northern Kentucky University, obtained between 2010 and 2014.
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iHerb
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iHerb is a U.S. based multichannel direct-to-consumer e-commerce retailer, specializing in vitamins, supplements, nutrition and other natural products. Started in 1996, our company promoted the benefits of the herb St. John's Wort; hence the name: iHerb. Since then, we have grown to offer one of the largest selections of high quality nutritional products in the world. iHerb carries more than 30,000 products made by over 1,000 well-known, respected brands. Shipping to 150 countries, our customers are as diverse as the products we offer. Combining our advanced e-commerce platform and state-of-the-art warehouses, customers find features such as speedy re-ordering and up-to-the-minute stock information. iHerb’s distribution centers are also industry-registered by NSF International, earning Good Manufacturing Practice (GMP) registration. Mission: Offer our Customers earth’s best selection of available natural products, at the best possible value, delivered with the most convenient experience