Emma Sowerby

Emma Sowerby is an accomplished professional with extensive experience in business improvement and training management. Currently serving as Business Improvement Lead at Incommunities since January 2025, Emma previously held roles as Continuous Improvement Manager and Assistant Team Manager at Age Partnership, where significant achievements included improving call handling rates and generating substantial revenue through process enhancements. With a background that also includes positions at Gallagher, where Emma managed training programs and contributed to regulatory compliance, Emma brings a wealth of expertise in stakeholder collaboration, project leadership, and process analysis. Emma's dedication to continuous improvement and team development has consistently driven performance and efficiency across organizations.