Inconcert
Sergi Figueras Casademunt is a Chief Customer Officer and IT Project Manager at inConcert, where Sergi oversees contact center functions. Prior to their current role, Sergi worked as an Ingeniero de producto at Innova Systems Group and as a Técnico Despliegue de Red at Abertis Telecom. Sergi holds a Grado en Ingeniería de telecomunicaciones degree from UAB.
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Inconcert
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We are leaders in omnichannel technology. We create AI-driven solutions to revolutionize your CX and build lasting relationships with your customers, because your success is ours. A single business partner with all the channels and all the functionalities to achieve your goals. With over 20 years of experience, a presence in more than 25 countries, over 1000 clients from various industries, and over 300 collaborators to support you every step of the way. Our mission is to offer valuable and measurable experiences, strengthening the connection between businesses and people. Our all-in-one suite integrates solutions for Contact Center, Marketing Automation, Speech Analytics, Conversational Bots, and Workforce Engagement, strategically combining data and technology.