Monique Rocha

We are a customer experience monitoring company, measuring satisfaction and loyalty of consumers in Brazil and 37 other countries. In the era of user experience, we are a Customer Centric company that helps businesses to relate to their customers quickly, 100% digitally, and effectively. With over 13 years of experience in monitoring customer experience, we have developed a platform to monitor each customer interaction with their company in real-time through various methodologies such as NPS, Csat, CES, Health Score, and Five Star Rating, with automation and instant reporting. We have certifications for ISO 9.0001 (quality), ISO 20.252 (market research), ISO 27.001 (information security), in addition to being a member of ABEP (Brazilian Association of Research Companies) and ESOMAR (European Society for Opinion and Marketing Research).