Independent Media (Pty) Ltd
Verona Naidoo possesses extensive experience in customer service and operational management, currently serving as CRS Supervisor and Subscriptions Sales Supervisor at Independent Media (Pty) Ltd since September 2017. Key responsibilities include supervising a team of customer service administrators and subscription sales agents, implementing call center standards, maximizing operational efficiencies, and developing customer service strategies. Prior to this role, Verona held various positions at Independent Newspapers, including Home Deliveries Manager and Area Manager, where responsibilities ranged from managing delivery operations to contractor training and customer relations. Verona holds a Post Graduate Management Diploma from Regent Business School and a Diploma in Business Management from Damelin.
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Independent Media (Pty) Ltd
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Independent Media is one of South Africa’s leading multi-platform content companies. Our stable of credible, quality publications include 20 of the country’s most prominent newspapers, with an additional 15 Cape Community newspapers. The Star in Johannesburg, Cape Times and Cape Argus in Cape Town and The Mercury in Durban are amongst the few that are firmly entrenched in millions of households throughout South Africa. This includes, our successful native language newspaper, I'solezwe lesiXhosa, that speaks to 3, 5 million Xhosas in the Eastern Cape. All of Independent Media's newspaper content can be accessed on IOL [Independent Media's digital mothership, www.iol.co.za]. Further to that, we have crossed South African borders to extend to millions of readers within the larger parts of Africa with our fast growing newspaper, African Independent. Independent Media is geared for growth. With the adoption of best global practice, investment in state-of-the art technology and the employment of highly skilled individuals, the company aims to become the leading content provider across media platforms in Africa, adopting the digital first, print best culture to offer our established diverse loyal base an uncompromising approach to delivering fresh, original content to its audiences, with the aid of cutting edge journalism from South Africa’s most talented news staff - that speaks to every South African. Corporate: www.independentmedia.co.za News: www.iol.co.za