James Turner

James Turner has a diverse work experience spanning several industries. James started their career in 1991 at the Information Technology Services Agency (ITSA) as an Executive Officer and later became a System Operator.

In 1992, they joined Electronic Data Systems as a First Line Support Technician, where they provided technical support and was involved in the Transaction Processing and Batch Processing cycle of benefit system mainframes. James later moved on to roles such as OmniTrans Mapping Team Member, Release Team Member, and Reporting & Metrics Analyst.

In 2008, James joined HP Enterprise Services as part of the ITIL Service Management DWP Account. James was responsible for reporting on over 1,200 servers across the DWP estate and played a key role in initiating and developing the Availability Key Elements (AKE) contractual reporting. James also introduced various trend analysis and reporting methods to improve historical server performance data for management.

Most recently, James worked at Inenco Group as an Analyst. James managed the production and distribution of electricity and gas reports for a wide range of clients. James also provided support for commercial clients with renewable energy generation systems.

In summary, James Turner has a wide range of experience in technical support, service management, reporting, and analysis. James has a strong background in ITIL methodologies and a demonstrated ability to develop and improve reporting processes.

James Turner attended Northumbria University from 1987 to 1990, where they earned a Bachelor's degree in Economics with Honors. The specific field of study is unknown.