Infinite Renewals
Kate Mazzini is a seasoned professional with over 20 years of experience in customer experience, account management, and client services within the B2B SaaS and media sectors. Currently serving as Partner and Consultant at Infinite Renewals since July 2021, Kate focuses on enhancing recurring revenue and reducing churn for clients. Previous roles include Senior Account Director at Vimeo, where Kate managed strategic media accounts, and Senior Director at Brightcove, leading account management teams to exceed growth and retention goals. Kate’s extensive background also encompasses leadership positions at CloudHealth by VMware, The Barbarian Group, and VeriSign, among others, showcasing expertise in customer success, project management, and strategic account relationships. Kate holds a Bachelor of Arts in Political Science and Sociology from Boston University.
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Infinite Renewals
Infinite Renewals is your end-to-end partner for scaling Customer Success. We help B2B SaaS and emerging tech companies reduce churn, increase recurring revenue, and drive product adoption by launching and supporting customers with speed and strategy. As certified HubSpot experts, we specialize in implementing and optimizing the Service Hub and Customer Success Workspace - bringing together technology and real-world experience to create systems that actually work. With over 100 years of combined CS and Support experience, we don’t just implement tools - we build strategies that drive retention, renewals, and growth. What sets us apart: ✔️ Accelerated, custom implementations → go live in weeks, not months ✔️ Built by operators → not just advisors or integrators ✔️ Deep HubSpot partnership → full alignment with your go-to-market motion ✔️Truly end-to-end → strategy, implementation, adoption, and iteration Ready to move beyond reactive support? Let’s turn your post-sale motion into a growth engine.