PT. INFOMEDIA NUSANTARA
Ima Dinayati has extensive experience in recruitment, product development, and operational management. Currently serving as the Shared Service Operation Recruitment Manager at PT Infomedia Nusantara since June 2013, Ima Dinayati oversees end-to-end recruitment processes, incorporating various selection methods, and designing talent paths. Previous roles include Product and Business Development at PT Infomedia Nusantara, where responsibility included the design and execution of new products, and Coordinator in the Senior Staff Officer (QC) Division at Garuda Call Center, focusing on monitoring company KPI achievements. Additional experience at PT Infomedia Nusantara includes serving as a Capacity Planning and Productivity Analyst and Operation Planning Staff. Ima Dinayati holds a Master's degree in Management from Universitas Mercu Buana and has studied Safety Engineering at PPNS ITS.
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PT. INFOMEDIA NUSANTARA
Berpengalaman lebih dari 22 tahun mengelola contact center, Infomedia merupakan market leader (by market share) penyedia layanan contact center di Indonesia. Sejalan dengan perkembangan teknologi digital, Infomedia mengembangkan bisnisnya sebagai penyedia solusi Business Process Outsourcing (BPO) dan mengelola berbagai layanan digitalisasi fungsi interaksi pelanggan (CRM) hingga digitalisasi fungsi back office perusahaan (SSO).