Ingersoll Rand
Eric Nelson is an experienced professional in customer experience leadership with a strong background in operations management. Currently serving as the Customer Experience Leader for North America in the Power Tools Division at Ingersoll Rand since April 2015, Eric has previously held significant roles including Account Director at Telerx, a subsidiary of Merck & Co., Inc., and Sr. Operations Manager at Convergys. Early career positions include Call Center Manager at TCIM Services, Center Business Manager at APAC Customer Services, and Operations Manager at Consolidated Communications. Eric holds a degree from the University of Illinois Urbana-Champaign, earned between 1991 and 1995.
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Ingersoll Rand
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Ingersoll-Rand plc (NYSE: IR) is an Irish–American global diversified industrial manufacturing company formed in 1905 by the merger of Ingersoll-Sergeant Drill Company and Rand Drill Company, rival companies that had each been founded in 1871.