Qasim Aslam

Qasim Aslam is an experienced operations manager currently employed at Innovation Factory since January 2023, overseeing multiple projects and providing exceptional customer service to a global clientele. Prior to this role, Qasim served as an operations supervisor at Systems Limited, managing staff attendance and ensuring proper call handling from May 2017 to June 2022. From January 2015 to November 2016, Qasim gained technical support experience at IBM Malaysia, dealing with corporate and consumer IT support in a high-volume call environment and collaborating with the Australia and New Zealand teams. Earlier roles included customer service specialist at Singtel, team supervisor at Abacus Tech, and inbound sales representative at Ovex Technologies Pakistan. Qasim holds a Bachelor of Arts degree from the University of the Punjab, earned between 2005 and 2009.