Institute of Customer Service
Alison Jaap is an accomplished professional with extensive experience in leadership roles across various organizations. Currently serving as Vice President at the Institute of Customer Service, Alison has previously held the position of Head of Design at Post Office Ltd and worked as a Programme Manager at Virgin Money.
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Institute of Customer Service
We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence. We exist to improve your business performance by improving your customer experience. By working with business, the public sector and the Government, we are positioning the UK as world leaders in service – to build a strong economy.