Institute of Customer Service
Eric Leenders is a seasoned finance professional with extensive experience in personal finance, retail and commercial banking, and regulatory affairs. Currently serving as Managing Director at UK Finance, Eric also holds the position of Vice President at the Institute of Customer Service and serves as a Non-Executive Director for both REGISTRY TRUST LIMITED and Buckinghamshire Building Society. Previously, Eric was Managing Director at the British Bankers' Association, where responsibilities included oversight of retail conduct, payment systems, and consumer credit policy. With a strong background in legislative negotiation and consumer advocacy, Eric's career spans over three decades in various strategic roles in retail banking. Eric holds multiple degrees and certifications in banking, marketing, and public relations.
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Institute of Customer Service
We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence. We exist to improve your business performance by improving your customer experience. By working with business, the public sector and the Government, we are positioning the UK as world leaders in service – to build a strong economy.