InteLogix
Ivonne Ortiz serves as the Quality Assurance and Training Manager at InteLogix since February 2023, bringing a wealth of experience from a decade-long role as Quality Assurance Manager and NPS Expert at Atento. Throughout this tenure, Ivonne Ortiz demonstrated expertise in analyzing customer feedback through relationship and transactional surveys to derive insights on customer experience. Responsibilities included preparing reports for management, enforcing customer service standards, and coordinating cross-team initiatives. Ivonne Ortiz also played a key role in long-term planning, budgeting to reduce expenses, and enhancing operational efficiency. Educational credentials include a Bachelor of Education (BEd) from The University of Texas at El Paso.
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InteLogix
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We are a trusted leader in providing integrated solutions, leveraging cutting-edge technology to deliver exceptional customer experiences. With a dedicated team and a commitment to excellence, we are redefining industry standards and creating a brighter future for our clients and their customers. Our mission is to make lives better. We engage, listen, and resolve consumer concerns and obligations with empathy and innovation. We advocate for our clients brands and reputations as our own. Follow us, and discover the power of InteLogix.