Intermedia
Urvashi Sheth is responsible for Intermedia’s Global Client Services including Onboarding, Technical Support, Customer Service, Strategic Client Service Management. Sheth joined Intermedia in September 2019.
Urvashi Sheth is a leader in Global Customer Support with over 20+ years of experience building and directing multi-tiered, omni-channel customer support and service operations for startups to Fortune 500 companies. Previously Sheth managed Global Customer Care for Western Digital & SanDisk managing global Support and Warranty Operations.
Sheth has vast experience in B2B, B2C, retail and enterprise support. Her passion is developing innovative, AI based cost-effective, culturally appropriate, customer friendly solutions that not just improve the bottom line, but also enhances the customer experience for a rapidly growing global customer base.
Sheth earned her bachelor’s degree in Business from the University of Mumbai and her MBA from the University of San Francisco’s Graduate School of Management.
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Intermedia
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Intermedia is the cloud communications company that helps over 120,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from anywhere, at any time. We eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and four-years running J.D. Power-certified 24/7 technical support, Intermedia’s 1,300 team members are committed to providing enterprise-grade products to businesses of all sizes with a simple, Worry-Free ExperienceTM.