Yaroslava Gonchar

Yaroslava Gonchar has extensive experience in business process analysis and operational management, currently serving as a Business Process Analyst and Improvement Lead at International SOS since December 2010. Yaroslava has held various key roles within the organization, including Service Quality Improvement and Innovation Lead for the TRICARE Overseas Program, CRM Optimization Manager, Assistant Operations Manager, and TRICARE Senior Operations Coordinator. Earlier roles include Product Management Assistant at Kabel Deutschland and Strategic Deal Management Assistant at BT (Germany) GmbH. Yaroslava holds a degree from Drohobych State 'Ivan Franko' Pedagogical Institute, completed in August 2005.