Intrum
Karol Murzyn is an experienced IT professional currently serving as a Genesys Cloud Developer & Support on the Contact Center Migration Project at Intrum since June 2023. In this role, Karol has co-developed and optimized IVR flows, designed routing logic, and automated interaction handling processes utilizing Genesys Cloud SDK. Prior to Intrum, Karol worked at Shell Energy as a Service Desk Support Analyst, providing support and resolution for employee issues while managing mobile devices and performing maintenance on IT systems. Additional experience includes roles at Aon as a Customer Specialist and various positions within research and real estate. Karol holds a Licencjat degree in Film Studies and Contemporary Media from Jagiellonian University.
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Intrum
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Intrum is Europe’s undisputed market-leading credit management services company, with a complete range of credit management and financial services with a strong base in collection operations.